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FAQ

What are the benefits of Indici for the GP practices?

  • A modern PMS offered at a competitive price.
  • A web service reducing the hardware requirements at both a practice and network level.
  • Greater flexibility in how your practice workflows are configured.
  • Better engagement with patients in terms of enrolling them in their own health management –through a modern patient app, enhanced care plans, better access to resource material, multiple channels of access, etc.
  • Enablement of mobile consulting and remote access to the PMS.
  • Better partnership with allied health practitioners through enhanced care plans.
  • Online service eligibility information.
  • Easier claiming for funded services.
  • Less intrusive coding, means better quality of information for service and outcomes analysis.
  • Better quality information positions us to use reliable evidence to seek more appropriate funding models.
  • Simpler IT – the practice can be managed through web-enabled devices and wireless printers

What are the benefits to the wider health system?

The wider health system benefits include:

  • Designed for extension – enabling controlled read and update access by providers outside of the general practice (so supporting shared care), enabling in-house configuration (without incurring vendor development costs) when new services are introduced, and enabling the addition of new functions as technology evolves and as new mechanisms for managing care are introduced.
  • Designed for better tracking of service utilisation and easier claiming from 3rd party providers.
  • Cloud-based – easier to deploy, accessible from any device that supports a web-browser, removes the risks around single servers per practice.
  • Single system with federated views – once providers have controlled access to this system, they can share info.
  • Competition in the PMS market.
  • Greater flexibility in how practice workflows are configured – enables implementation and evolving of new models of care.
  • Better engagement with patients in terms of enrolling them in their own health management – through a modern patient app, enhanced care plans, better access to resource material, multiple channels of access, etc.
  • Enablement of mobile consulting and remote access to the PMS.
  • Better partnership with allied health practitioners through enhanced care plans.
  • Online service eligibility information and easier claiming for funded services, means better management of funded services (cost and utilisation).
  • Less intrusive coding using SNOMED, means better quality of information for service and outcomes analysis.
  • Better quality information positions us to use reliable evidence to seek more appropriate funding models.
  • The patient centric system enables a whole of system view of patient care and fosters better collaboration between clinicians in MDTs

What are the benefits for patients?

Patient benefits include:

  • A modern patient app with improved functionality compared with the current patient portal.
  • Better engagement in their care via the ability to view and participate in their care plans via the app.
  • More channels for accessing their care systems – Video, e-mail, instant messages, telephone, etc. All of these enabled via the app.
  • Better control over who has access to their records.
  • More online, self-service services means quicker resolution and less hassle.
  • Patients who are less IT inclined will still be able to access the system in person, but the increased use of self-service means that the practices will have more capacity to focus on these in-person encounters.

When will Indici be available?

The project is currently undergoing pilot implementations in identified practices, with full roll-out to the network starting from October 2016.

How are you capturing practice input into the development process?

Every time a concept is demonstrated to practices they provide valuable ideas and suggestions for improvements, which are fed into the development process via the clinical advisory panel meetings with Valentia. To date, this feedback process has proved very helpful and Valentia has responded well to the feedback.

Why shouldn’t I just stick with what I know, won’t it be easier?

Primary medicine has changed a lot over the past few decades, but the management systems haven’t kept up with the changes.

In order to meet the challenges facing the healthcare system into the near to middle term, the primary sector needs to radically change how it manages care and it needs an extensible, modern information platform that supports innovation and change.

To meet modern standards of data security and patient expectations all our systems will need to be upgraded in the coming years, so now is the opportunity to adopt something innovative, patient centred and developed with the evolving need of GPs in mind.

It also gives the primary sector the opportunity to drive innovation in the coming years as new devices come to the market and new models of care are introduced.

Why was Valentia chosen as a development partner?

We considered all NZ and a range of international candidate technology offerings

Valentia has been identified as a preferred candidate and partner, based on its ability to offer a cost-effective, flexible patient centred, whole-of-system model which supports the strategic direction and needs as articulated by the practices and the network, coupled with a partnership-based engagement model. This offers us a great platform to improve care for patients within the constraints imposed by the health system.

Valentia has an excellent track record in providing innovative solutions in the primary care market. It has a broad toolset of existing implementations with the right mix of clinical and technical characteristics to be able to offer us the best chance to develop something that truly fits within our strategic intent.

They are currently rolling out the new St John system, providing both a mobile clinical point of care and a fleet management system.

They are also the core system that the new national telehealth service is using to replace Healthline, consolidate a range of national phone lines and support the future platform for PAC.